Domestic & General Group Ltd., a 110-year-old company that provides appliance fault protection in 13 countries, is transforming digital transformation by adopting software as a service (SaaS) with the help of Hexaware Technologies Ltd. I have pushed the formation. ., a company aiming to bring any company to the cloud, regardless of the challenges.
So what does it look like for a legacy company to partner with a cloud-first technology company through such a massive overhaul?
Nikhil Date (pictured left), Head of Engineering and Application Services at Domestic & General and Milan Bhatt (pictured right), President and Head of Cloud at Hexaware, said: We spoke with theCUBE hosts Lisa Martin and Dave Verante AWS re:InventtheCUBE, exclusively on SiliconANGLE Media’s Live Streaming Studios. (*disclosed below)
The two discussed how Domestic & General successfully underwent a digital transformation with the help of Hexaware, why this partnership is so effective, and how Amazon Web Services’ cloud-first platform helped them achieve such scale. We discussed how to achieve
[The following content has been condensed for clarity.]
Martin: Talk to your audience about domestic and general. What kind of business are you in? What is your business model?
Date: Protects warranty and out-of-warranty handling of consumer electronics such as televisions, boilers, refrigerators and washing machines. But we’re also a business-to-business company in the sense that you might think we’re getting guarantees from our biggest customers, but really it’s D&G behind us who’s trying to control it.
Martin: What drew you to this organization, and where did Domestic & General go in your digital transformation journey? Legacy companies are a big challenge.
Dating: The assets we have are people who are really passionate about their business. I think what we’ve had to do is find a partner who can not only improve the technology, but at the same time improve the skills of the people and improve the delivery model. By collaborating and embracing the cloud…that was the big challenge that drew me to the company.
But in all fairness, digitization is a misunderstood and often abused term. Because, in most cases, when companies begin this journey, they take a journey that works in the brick and mortar world. Contact center business.
Vellante: How did Hexaware get involved? And where did Hexaware start? How did you determine what your requirements were?
Bhatt: When Nikhil and the rest of management stepped in, they came up with a competitive process. They’re not looking for someone who can simply digitize paper processes, but someone who can help them completely reimagine what new processes look like, what new experiences look like. They were very clear about what they were looking for. Also, we were using cloud technology, but…they wanted the provider to be able to combine experience and engineering expertise. was And it’s really hard to find.
Lisa: Nikhil, please tell us about some of the key business outcomes that Hexaware Services and Amazon Web Services (AWS) have helped the company achieve.
Date: In some cases, we plan to bring it to market…two or three times faster than before. Obviously, the cost will be 50% cheaper. But the important thing here is that there is a common underlying innovation that client X wants to do. [it] Client Y becomes available. This means that there is a virtual circle of constant improvement. From my point of view, that’s a big benefit.
Bhatt: What struck me about D&G’s decision-making is that they embraced the cloud in the right way.Therefore they are truly [AWS Well-Architected Framework] in mind. They migrate the right workloads and so on to the cloud and wait for the right remediation before moving the rest of the workloads to the cloud. We are using native services available on AWS, both from an app perspective and from a data perspective. Now technology and architecture have changed colors a bit.
The full video interview is part of SiliconANGLE and theCUBE coverage. AWS re:Invent:
(*Disclosure: Hexaware Technologies Ltd. sponsored this segment of theCUBE. Neither Hexaware Technologies nor any other sponsor has editorial rights over theCUBE or SiliconANGLE content.)
